We’d love to hear from you.
Whether you have questions about our protocol, are interested in partnerships, or are a member of the press — our team is here to help.
09:00–19:00 CET · Monday to Saturday · Gibraltar & Barcelona
“Every message reaches a person. We keep the house small on purpose.”
Three ways to reach us.
WhatsApp is the quickest. Email suits anything that needs an attachment or a paper trail. And if you would rather come to us, four addresses are listed further down.
Messages sent between 09:00 and 19:00 CET, Monday to Saturday, are typically answered within two hours. Voice notes welcome.
+350 54005198One address, read by the same people who formulate the protocol. Press, partnership and wholesale all arrive here.
info@zerolines.lifeIn person
Houses in Gibraltar, Andorra la Vella and Marbella — consultation rooms rather than shop floors. Visits are by arrangement.
See the addressesNothing routes to a call centre and nothing is answered by a script. If a question needs a formulator, it goes to a formulator.
Two hours, not two weeks.
Ask us anything — ingredients, sequence, sensitivity, timing, or whether the protocol suits skin that has recently been through a course of treatment. We would rather answer honestly now than explain later.
+350 54005198 · 09:00–19:00 CET, Monday to Saturday
Send us a message.
Tell us what you need and we will route it to the right person. If your enquiry is about press, partnership or wholesale, say so in the first line — it saves a day.
We reply to every message. Nothing is added to a mailing list unless you ask us to add it.
- 01 Consultation — suitability, sequence and how to begin.
- 02 Partnership — clinics, spas and specialist retail.
- 03 Press — interviews, formulation detail, imagery.
- 04 Wholesale — distribution across the UK, EU and Gulf.
Four addresses.
Gibraltar, Andorra and the Costa del Sol — a line that runs from the Pyrenean springs down to the sea. Each is a working house with consultation rooms, not a retail floor.
Gibraltar Flagship
61 Main Street
Gibraltar GX11 1AA
The house. Consultation and skin analysis.
02Gibraltar Atelier
247 Main Street
Gibraltar
Protocol consultations and formulation talk.
03Alpine Lab
Av. Meritxell 47
AD500 Andorra la Vella
Nearest the springs. Mineral and water work.
04Costa House
C. Misericordia 6
29601 Marbella, Spain
Consultations for high-sun, high-salt climates.
61 Main Street, Gibraltar.
The flagship is where the protocol is explained in person: six formulations in sequence, the reasoning behind the order, and a reading of your skin taken in daylight rather than under a lamp.
What happens there is a conversation — what your skin is doing, what it has been through, and which parts of the protocol are relevant to you rather than to everyone.
Working with us.
Journalists and editors
Write to us with “Press” in the subject line. We can supply founder interviews, formulation and sourcing detail, high-resolution imagery, and a plain-English account of what the protocol is designed to do. We will not supply figures we cannot substantiate.
Press enquiriesClinics, spas and retail
Tell us about your rooms, your clientele and the protocols you already run. We are deliberately selective about where the formulations sit, because sequence-led skincare needs someone on the floor who can explain it. We answer every enquiry, including the ones we decline.
Partnership enquiriesThe collection is in pre-launch and not yet available to purchase. Wholesale terms are issued once the protocol is live.
Some answers are already here.
Twenty-six questions on formulation, sensitivity, sourcing and sequence are answered in full — and the analyser will tell you where to begin.
Frequently asked
Sensitivity, layering, sourcing, timelines, and what the protocol is not designed to do.
Analyse your skin
Ten questions and one photograph, returned as a written assessment.
Read the journal
Essays on skin biology, ingredients and the Pyrenean source.